Working Across Cultures 
How to Avoid Bias in Talent Recruiting and Retention 
Customer Service Skills 
Getting Started in Human Resources Browse Category
01 - eLearnTSG NEMT Driver Education
$50.00
New driver education 6-course bundle for NEMT drivers
02 - Minnesota New Driver Education
$40.00
Non-wheelchair new driver education - includes 5 courses
$50.00
Wheelchair new driver education - includes 6 courses
03 - Minnesota Continuing Driver (CDE)
$35.00
Defensive Driving, Passenger Assistance, Abuse Prevention & First Aid Refresher - 2021
$50.00
Defensive Driving, Passenger Assistance, Abuse Prevention & First Aid Refresher - 2022
$50.00
Defensive Driving, Passenger Assistance, Abuse Prevention & First Aid Refresher - 2022
04 - Diversity and Inclusion
$4.99
The second in a two-part series; part 2 contains practical advice for living out inclusive values year-round.
$4.99
How to answer the call for change, research an issue, and get specific strategies for driving social change
$4.99
Learn how to attract and retain diverse talent through belonging moments & ongoing quantification
$4.99
Explore the benefits of cultural sensitivity and get practical tools to excel in cross-cultural communication
$4.99
Navigate the ambiguity and complexity that come with multiple perspectives with this course
$4.99
Learn what it means to be an ally and what characteristics an ally embodies.
$4.99
Part one of a two-part course; this is about the events on June 28th
05 - Sexual Harassment
$4.99
How to recognize harassment and discrimination in the workplace
06 - FTA Drug & Alcohol
$35.00
Effects of drug use; drug & alcohol testing procedures and rules
$50.00
Drug & alcohol testing procedures per FTA 49 CFR Part 655
07 - Customer Service
$4.99
Define communication, the types of communication, how to deliver your message
$4.99
Explore the benefits of cultural sensitivity and get practical tools to excel in cross-cultural communication
$4.99
All about starting and ending customer conversations; listening to understand customer needs
$4.99
Learn how customer service impacts a business, & how to balance being personable and being professional
$4.99
This course teaches critical skills that will take your customer service game to the next level.
$4.99
This will give you tons of tips, food for thought, and resources for developing customer service skills
$4.99
Learn to approach each customer service situation with expert skill and sensitivity
$4.99
This course will help you lead your coworkers to customer service victory!
$4.99
Learn about ways to seamlessly switch among customer communication channels
$4.99
Learn why customer feedback is important and how to solicit it effectively.
$4.99
This course will review how to interact with people with different cultural perspectives.
$4.99
Learn why customers get upset and how to defuse situations with upset customers
08 - Healthcare Education
$20.00
Comprehensive education about performing time-sensitive CPR and AED maneuvers using only your hands
09 - Human Resources
$4.99
You’ll learn how to use these seven interview styles to streamline your hiring process!
$4.99
This helps managers transition from in-person to virtual workspaces.
$4.99
This course will help you become a partner and successful facilitator in your team’s career development
$4.99
Learn how to carve out a career path that supports your personal happiness and success.
$4.99
Learn about the five functions that form the basis of an HR operation and more!
$4.99
Learn all the stages of talent management—from recruiting to transition.
$4.99
Learn how to identify potential conflicts and how to handle them when they arise.
$4.99
Discover how unconscious bias can lead to accidental discrimination and homogenous talent pools
$4.99
Learn about your role as the interviewer, steps to prepare, and asking strong questions.
$4.99
Learn what constitutes confidential data, and essential security best practices
$4.99
The harmful consequences of unintentional bias - feat. Jennifer Eberhardt, PhD
10 - Leadership
$4.99
You’ll learn how to use these seven interview styles to streamline your hiring process!
$4.99
This helps managers transition from in-person to virtual workspaces.
$4.99
Learn three forms of workplace integrity and see examples of it in action.
$4.99
Explore this resource to learn how to ensure that your office and staff are well-equipped and ready to respond.
$4.99
Define communication, the types of communication, how to deliver your message
$4.99
You’ll be able to evaluate your work and lifestyle to identify opportunities for healing.
$4.99
This course will help you become a partner and successful facilitator in your team’s career development
$4.99
Learn seven principles to guide your ethical behavior, and how to avoid ethical pitfalls at work
$4.99
Learn how to carve out a career path that supports your personal happiness and success.
$4.99
Learn all the stages of talent management—from recruiting to transition.
$4.99
Learn how to identify potential conflicts and how to handle them when they arise.
$4.99
Learn why ethics matter in business and how to create a conscientious culture.
$4.99
Learn about your role as the interviewer, steps to prepare, and asking strong questions.
$4.99
Learn what constitutes confidential data, and essential security best practices
$4.99
The harmful consequences of unintentional bias - feat. Jennifer Eberhardt, PhD
$4.99
An in-depth look at each stage of crisis management
$4.99
This course will help you lead your coworkers to customer service victory!
$4.99
Explore how to prioritize customer needs and ensure your team performs at their best
$4.99
You’ll learn more about developing your product marketing strategy with this course!
$4.99
Learn why customer feedback is important and how to solicit it effectively.
11 - Management
$5.99
You’ll get the real-world tips and practice you need to knock peer training out of the park!
$4.99
You’ll learn how to use these seven interview styles to streamline your hiring process!
$4.99
This helps managers transition from in-person to virtual workspaces.
$4.99
Learn three forms of workplace integrity and see examples of it in action.
$4.99
Explore this resource to learn how to ensure that your office and staff are well-equipped and ready to respond.
$4.99
Define communication, the types of communication, how to deliver your message
$4.99
You’ll be able to evaluate your work and lifestyle to identify opportunities for healing.
$4.99
This course will help you become a partner and successful facilitator in your team’s career development
$4.99
Learn seven principles to guide your ethical behavior, and how to avoid ethical pitfalls at work
$4.99
Learn how to carve out a career path that supports your personal happiness and success.
$4.99
Learn to approach each customer service situation with expert skill and sensitivity
$4.99
Learn all the stages of talent management—from recruiting to transition.
$4.99
Learn how to identify potential conflicts and how to handle them when they arise.
$4.99
Discover how unconscious bias can lead to accidental discrimination and homogenous talent pools
$4.99
Learn why ethics matter in business and how to create a conscientious culture.
$4.99
Learn about your role as the interviewer, steps to prepare, and asking strong questions.
$4.99
Learn what constitutes confidential data, and essential security best practices
$4.99
The harmful consequences of unintentional bias - feat. Jennifer Eberhardt, PhD
$4.99
An in-depth look at each stage of crisis management
$4.99
This course will help you lead your coworkers to customer service victory!
$4.99
Explore how to prioritize customer needs and ensure your team performs at their best
$4.99
You’ll learn more about developing your product marketing strategy with this course!
$4.99
Learn why customer feedback is important and how to solicit it effectively.
$4.99
This course will review how to interact with people with different cultural perspectives.
$4.99
Learn why customers get upset and how to defuse situations with upset customers
12 - Supervisor/Manager
$4.99
The harmful consequences of unintentional bias - feat. Jennifer Eberhardt, PhD
13 - Call Center
$4.99
Define communication, the types of communication, how to deliver your message
$4.99
Explore the benefits of cultural sensitivity and get practical tools to excel in cross-cultural communication
$4.99
All about starting and ending customer conversations; listening to understand customer needs
$4.99
Learn how customer service impacts a business, & how to balance being personable and being professional
$4.99
This course teaches critical skills that will take your customer service game to the next level.
$4.99
This will give you tons of tips, food for thought, and resources for developing customer service skills
$4.99
Learn to approach each customer service situation with expert skill and sensitivity
$4.99
The harmful consequences of unintentional bias - feat. Jennifer Eberhardt, PhD
$4.99
This course will help you lead your coworkers to customer service victory!
$4.99
Explore how to prioritize customer needs and ensure your team performs at their best
$4.99
Learn about ways to seamlessly switch among customer communication channels
$4.99
Learn why customer feedback is important and how to solicit it effectively.
$4.99
This course will review how to interact with people with different cultural perspectives.
$4.99
Learn why customers get upset and how to defuse situations with upset customers
14 - Volunteer Driver
$25.00
Defensive driving, accident procedures, first aid & vehicle security
Other / Miscellaneous
$5.99
You’ll get the real-world tips and practice you need to knock peer training out of the park!
