Refund and Returns Policy

NEMT Connect’s (“Our”) Refund Policy lasts 30 days. The customer (“you”) is responsible for maintaining purchase receipts. If 30 days have passed since the customer’s (“your”) purchase, NEMT Connect (“We”) we can’t offer a full refund or exchange.

Purchases include, but are not limited to, memberships, courses, academy seats, Stoplight seats, event tickets, conference access passes, and NEMT Connect-exclusive products. To be eligible for a return, your purchase must not have been started, attempted, accessed, completed, or otherwise used within 30 days after purchase. You must also be the sole owner of the account used to purchase the training. Once we detect that you’ve used the purchase, or if you’re not the original owner of the account, we cannot refund you.

Several types of products are exempt from being refunded. Academy and seat purchases are exempt. We also do not offer partial refunds except under extenuating circumstances. Requests to refund must be made in writing. Please send requests by submitting a ticket to or by selecting Support -> “Fix It Ticket” in the top header.

Additional non-refundable products:

  • Discounted products for full sale value. Ex: if a product for $50 is on sale for $25 and a refund is requested, then the customer only receives $25
  • Accounts which have completed training
  • Tickets whose events have already occurred, lapsed, cancelled or otherwise expired

To complete your refund, we require a receipt or proof of purchase.

There are certain situations where only refunds are granted:

  • Courses purchased as part of a bundle, but only if requested within 30 days after purchase. Courses will be refunded partially if they have not been started by the user
  • Tickets whose events have not started or if they’re cancelled before the stated reservation cut-off date.

After your request is received, we will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact by submitting a ticket to or by selecting Support -> “Fix It Ticket” in the top header.

Sale items

Only regular priced items may be refunded for their full amount. Sale items can only be refunded at their discounted price.

NEMT Connect allows only one (1) person to use their account on our platform. An account is created when a user makes a purchase on NEMT Connect. We do not allow the exchange or transfer of owners of a singular account. To let another owner use products in NEMT Connect, that owner must make a separate purchase and create a new account under that person’s name and with that person’s contact information.

Refunds will not be offered for defective or malfunctioning software. If you are experiencing issues with the software, please submit a ticket to or by selecting Support -> “Fix It Ticket” in the top header. NEMT Connect will do its best to offer a fix or solution to the issues you’re having with our software. You may also call us at (763) 210-9280.