As a customer service representative, you naturally know a lot about your company and its offerings. Paired with compassion, that knowledge allows you to help…

This training course is designed to provide an overview of state and federal rules, regulations, and laws that govern the Non-Emergency Transportation Management (NEMT) industry.…

A business is only as good as the people who work there. So how do you make sure you find and keep the best people?…

Doing the right thing means that you’re acting with integrity in all that you do. But doing the right thing can become challenging when you’re…

Building and retaining a diverse team increases innovation, creativity, and productivity. Even so, many of us are unaware of how unconscious bias impairs our efforts…

Diverse and inclusive organizations want all employees to feel recognized, valued, and welcomed. They applaud each person for who they are individually, and encourage everyone…

Taking on a leadership role means more than executing smart business decisions—you also need to model ethical practices that create long-term value and sustainability. So,…

A good job interview empowers you to make smart hiring decisions. But a great job interview convinces top talent to work for your company over competitors. In…

Modern-day theft scarcely resembles heists and burglaries of the past—it has evolved into the digital sphere, requiring us to learn new security practices alongside the…

Categorization is universal. With so much information and stimuli coming our way, the brain’s instinct is to sort it quickly and efficiently. These shortcuts are…

Data breaches, natural disasters, and workplace violence are just a few of the risks businesses face. Crises like these can throw a company into chaos,…

Managing customer care successfully requires more than providing phones and people to answer them. Today, customers expect instant support—whether by phone, live chat, email, or…

Managing customer care successfully requires more than providing phones and people to answer them. Today, customers expect instant support—whether by phone, live chat, email, or…

Phone, email, social media—there are many ways to communicate with customers. Each channel has unique requirements and etiquette. With so many ways to communicate, how…

June 28, 1969, was a pivotal day in history. In the early hours of the morning, police raided the Stonewall Inn, a popular Greenwich Village…

It doesn’t matter how innovative or exciting a product is if no one wants to buy it. That’s why effective product marketing is essential. Product marketing shapes…

What comes to mind when you think of a constructive work environment? Is it one that’s safe? Professional? Welcoming? Everyone has a slightly different answer,…

A customer has just finished relating the negative experience they had with your product. What now? Do you react defensively—or thank them for their candor?…

“Know Yourself” – Understand how you might behave on the road “Know Your Vehicle” before you put it in service “Know Your Equipment” “Know Where…

To work effectively with people from different cultures, you need to be aware of cultural differences. In this course, we’ll take a look at some…