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Home / All Products (Reg) / Page 4

All Products (Reg)

Showing 49–54 of 54 results

Soliciting and Responding to Customer Feedback
$4.99 Add to cart
Substance Abuse Policy Builder Package
$119.99 Add to cart
Transportation Policy Builder Package
$169.99 Add to cart
Volunteer Driver Education
$25.00 Add to cart
Working Across Cultures
$4.99 Add to cart
Working with Upset Customers
$4.99 Add to cart

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Forum Description

Does dealing with an upset customer make your heart race and your stomach churn? If so, you’re not alone. It’s easy to lose our composure or feel flustered when we encounter someone who is unsatisfied, unhappy, or just plain difficult. But as challenging as emotional customers are, they’re simply a fact of life in customer service. After all, customers don’t typically reach out when things are going well. They need help when there’s a problem or an unmet expectation—and that, understandably, can feel upsetting. In this course, you’ll learn why customers get upset and how to defuse those situations with an effective apology and action plan for making things right. Then, you’ll learn to spot when customers go too far, so you can protect yourself from abuse.

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