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Showing 1–16 of 54 results

6 Tips for Successful Peer-to-Peer Training
$5.99 Add to cart
7 Types of Interviews and When to Use Them
$4.99 Add to cart
A Guide to Managing Remote Teams
$4.99 Add to cart
A Guide to Workplace Integrity
$4.99 Add to cart
Are You Prepared to Weather the Storm?
$4.99 Add to cart
Beyond Pride Year – Round Action
$4.99 Add to cart
Business Policy Builder Package
$169.99 Add to cart
Communication Fundamentals
$4.99 Add to cart
Continuing Driver Education – CDE 2021 (Mn STS/NEMT)
$35.00 Add to cart
Continuing Driver Education – CDE 2022 (Mn STS/NEMT)
$50.00 Add to cart
Continuing Driver Education – CDE 2023 (Mn STS/NEMT)
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Creating Social Change – A Guide for Everyday Citizens
$4.99 Add to cart
Cultivating Diversity, Inclusion, and Belonging at Work
$4.99 Add to cart
Cultural Sensitivity in Customer Service
$4.99 Add to cart
Customer Communication Essentials
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Customer Service Fundamentals
$4.99 Add to cart

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Forum Description

The health of a business depends on the strength of its customer relationships. Yet every interaction is different—what pleases one customer won’t necessarily pass muster with the next one. So, how do you provide effective customer service across the board? And what takes a customer experience from adequate to excellent? This course will zero in on the fundamentals of customer service. You’ll learn how customer service impacts a business, how to balance being personable and being professional, and how you can meet and exceed customer expectations. By the end of the course, you’ll have a solid foundation of customer service skills you can put into practice.

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