Good day, MPS Students!
We've been getting some feedback recently from drivers trying to figure out whether they actually completed a Topic/Lesson or a Quiz. They would go through it once, close the player window like they should, and....one of two things happens:
That's why we're writing this post to help you understand what to do when either of these things happen.
Most of our training at MPS Training Academy has you select a Mark Complete button after completing the associated training module, whether it's a Topic or a Lesson. The regular process of making sure you complete a Lesson/Topic using the Mark Complete button is this:
That's right! Even though you have the option to select the 'Exit' button within the module, you should not actually exit the module this way. Otherwise, we've getting complaints that learners' browser windows have been crashing or closing on them every time they select 'Exit.' When that happens...
To avoid this, please do this instead:
Select the X icon that's outside of the player window to the top-right. If you hover your mouse over it (on desktop), it'll show the Close message bar.
After exiting the module, you should be able to select the Mark Complete button. You'll know you can select it if it went from a lighter, transparent color to a more solid blue one.
Sometimes you can't select it right away. Don't worry - if the module works as intended, you should wait a few seconds, and then you'll notice that it changes to that solid blue color. Select it, and then you may go on to the next lesson or topic!
If you still cannot mark that Topic or Lesson complete, then it's something we can fix for you! Send us a ticket by going to this link or copying and pasting the URL:
https://forms.office.com/Pages/ResponsePage.aspx?id=LGnkOeIH80SdkRX8crbcJobSLuTbLmxEhElBAWOY12xUQ040RklURk9TUTc3MzZFWVVBNThBT09VVy4u
If, when you begin a Lesson or Topic, you do not have a Mark Complete button to select, don't worry! You can take the Lesson or Topic like normal, and you need to take the same steps as detailed before.
The only difference is this:
If you look at the menu to the left of the Lesson/Topic page, find that Lesson/Topic your were taking and see if there is a blue icon with a checkmark on the left of it. If you do, then you have already completed that Lesson/Topic and can move on to the next lesson
You should then be able to move on to the next lesson - assuming that your Course Progression restricts you to taking each Lesson/Topic in sequence
Our bad! We can fix that for you. Send us a ticket by going to this link or copying and pasting the URL:
https://forms.office.com/Pages/ResponsePage.aspx?id=LGnkOeIH80SdkRX8crbcJobSLuTbLmxEhElBAWOY12xUQ040RklURk9TUTc3MzZFWVVBNThBT09VVy4u
In short, if you want to report that you completed Lesson and/or a Topic, you should do the following:
We appreciate you taking the time to read this guide. We hope it helps you get through your training so that you can get to work as soon as you can!
-Midwest Paratransit Services
-Training Services Group
There was a problem reporting this post.
Please confirm you want to block this member.
You will no longer be able to:
Please note: This action will also remove this member from your connections and send a report to the site admin. Please allow a few minutes for this process to complete.